Refund policy

Changed your mind? Here is how to return your item and get a refund.

Last updated: November 11, 2026

At a glance

• 30 days after delivery to change your mind, no reason needed
• One email to start your return
• Refund within 14 days of receiving your return
• Return shipping is paid by the customer, unless the item is defective, damaged or not as described

1. 30 days to change your mind

You have 30 days from the day your order is delivered to return it, without giving a reason. Just email us at bonjour@doumea.com.

2. How to return an item

1. Email bonjour@doumea.com with your order number.
2. We usually reply within one business day with confirmation and the return address.
3. Send back the complete item (all parts, hardware and instructions), unused and in its original packaging if possible.

Please do not send a package without contacting us first: an unannounced return may delay your refund.

3. Return shipping

Return shipping is paid by the customer. If your item arrived defective, damaged or not as described, we cover the return or send a replacement part or product.

4. Refunds

Once your return is received and checked, we refund you within 14 days, using the original payment method. You will receive an email confirmation.

5. Exchanges

We do not offer direct exchanges. Return your item for a refund and place a new order for the product you want.

6. Damaged or defective item

If your item arrives damaged or has a defect, email us within 48 hours of delivery with photos. We will offer a replacement part, a new product or a full refund.

7. Contact

Email: bonjour@doumea.com
Phone / WhatsApp: +33 6 07 82 31 92 (Monday to Friday, 9 a.m. to 5 p.m. Paris time)
Address: 20 Rue du Manoir, 58230 Alligny-en-Morvan, Bourgogne, France