Frequently Asked Questions

Answers to the questions we receive most often. Can't find yours? Write to us—a real person will reply.

Orders and delivery

Where do you deliver?

Mainland France only (excluding Corsica, the islands, and overseas territories). Delivery is free on all orders.

When will I receive my order?

Allow 3 to 5 business days between placing your order and delivery, including 1 to 2 business days for preparation. You will receive an email with your tracking number as soon as it ships. Details: Delivery.

Is assembly complicated?

No. Each item comes with its instructions and hardware and can be assembled in a few simple steps.

What payment methods do you accept?

Credit card (Visa, Mastercard, co-branded CB cards), Apple Pay, Google Pay, PayPal, Shop Pay, Shop Pay, and Bancontact. Details: Payment methods.

Can I pay in installments?

Yes, in 3 installments with Shop Pay, subject to approval by Shop Pay.

Returns

Can I return my order?

Yes, you have 30 days after receipt to change your mind for any reason. First, write to us at bonjour@doumea.com with your order number, and we will send you the return address. Return shipping costs are your responsibility unless the item is defective, damaged, or not as described. Details: Returns and refunds.

How long does it take to get a refund?

At the latest 14 days after your return request, to the payment method used. We may wait until we have received the item or proof of shipment.

Can I exchange a color?

We do not offer direct exchanges: return the item for a refund, then place a new order.

My item arrived damaged. What should I do?

Write to us at bonjour@doumea.com with your order number and photos. Return shipping costs will then be our responsibility, and we will offer you a replacement or a refund.

Our items

What seat height should I choose for nursing?

A seat height between 40 and 50 cm generally allows you to keep your feet on the floor and stand up more easily with baby in your arms. The seat height of each chair is indicated on its product page.

Which item should I choose?

For nursing and bottle-feeding: our nursing chairs. For a low, cozy reading nook: our reading chairs. For baby: our rocking loungers.

How do I care for the fabric?

A quick brush or vacuuming is enough for daily care. For a stain, blot it with a damp cloth and mild soap without rubbing.

Are the throws and cushions in the photos included?

No. The lifestyle photos are for illustrative purposes only: only the item described on the product page is sold.

Contact

Doumea
Company address: 20 Rue du Manoir, 58230 Alligny-en-Morvan, Bourgogne, France
Email: bonjour@doumea.com
Phone: +33 6 07 82 31 92
Customer service: Monday to Friday, 9 a.m. to 5 p.m., by email and phone